Pre-Order Policy
At Stellatore, we offer pre-order options for selected products that are not currently available for immediate shipment. Pre-orders allow customers to reserve upcoming products before their official release or restock date.
Pre-Order Payment
When placing a pre-order, full payment is required at checkout unless otherwise stated. By completing a pre-order purchase, you agree to the estimated availability and shipping timeline provided on the product page.
Estimated Release & Shipping Dates
Pre-order release dates are estimates provided by suppliers and manufacturers. While we make every effort to ship products as soon as they become available, delays may occur due to production, inventory availability, shipping, or supplier-related circumstances.
If a significant delay occurs, we will notify customers using the email address provided during checkout.
Order Updates
Customers will receive updates regarding their pre-order status, including shipment confirmation and tracking information once the order has been shipped.
Changes & Cancellations
Pre-order cancellation requests may be accepted before the product has entered the fulfillment process. Once a pre-order has been processed for shipping or has shipped, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible:
Email: contact@stellatore.shop
Phone: (479) 345-1674
Returns & Refunds
Pre-order items are covered under our standard Return & Refund Policy. Customers should review the return conditions before placing a pre-order.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Please contact us immediately if you need to update your shipping address before your order ships.
Contact Information
Stellatore
901 W 35th St
Chicago, IL 60609
United States
Email: contact@stellatore.shop
Phone: (479) 345-1674